Terms & Conditions

Appointments, Cancellations & Deposits:

All hair extension appointments require a €50 deposit to secure the booking. Should you wish to alter/cancel your booking/appointment, please be aware that your deposit will be lost, as this money is used to cover the large amount of time required to be put by for this service. We ask that you give sufficient notice of at least 1-2 days by phone (0863643516) or via email (mysecret@vivisecret.ie).

Ordering of Goods:

Vivi’s Beauty Secret  will not be responsible for purchases made incorrectly by the customer. Any changes including additional shipping, will be the customers responsibility.

Shipping Cost:

A flat rate of €6.00 is charged on all orders. If your order is delayed, please use the link provided to track your parcel. A shipping number will be sent to you once your order is fulfilled.

Delivery:

We endeavour to ship orders 1-2 days after the order has been placed. Please Note: Public Holidays or events e.g. Black Friday weekend, Cyber Monday, Christmas etc. please allow an extra time.

Delayed/Lost Parcels/Tracking Orders:

 Once we have dispatched your items, it is the responsibility of the courier or the postal service to deliver the item(s). Please use the tracking number provided, to track your order. Ensure you provide the correct address, contact details and Eircode. This way the courier will be able to contact you. We cannot be held responsible for the loss or delay of your package.

Return/Shipping Policy & Damaged Goods:

Please notify us at Vivi’s Beauty Secret in writing or via email (mysecret@vivisecret.ie) with pictures showing the issue within 14 days from the time of purchase (as per our return policy). We will accept returned item(s) provided that it has not been opened and that it still remains in its original packaging. We offer a 14 day return policy which starts from the day that you place your order. Unfortunately, refunds cannot be given on hair extensions. (Human Hair Clipins, HD Fibre Clipins, HD Fibre Ponytails and our Professional Hair Extensions) once they have been opened and have been removed from their original packaging. We cannot exchange hair for hygiene reasons this includes our Human Hair Clipins, HD Fibre Clipins & HD Fibre Ponytails. If you need to exchange an item i.e. shampoo, conditioner etc., we can do so provided that the product has not been opened or used and still remains in its original packaging. Please do not send us a return without contacting us first and use sturdy, secure packaging when sending us back your return. Please enclose your packing slip that was included in your original order so we can identify the order along with the order information. To return your product you should mail your product to: Vivi’s Beauty Secret, 38, Mary Street, Dungarvan, Co.Waterford X35CV99. You will be responsible for the payment of your own shipping costs. Upon receipt of your returned items, you will be refunded to your debit or credit card the relevant amount provided the outlined criteria has been met in full.

Out of Stock Items:

We apologise for any inconvenience that this may cause. If you have ordered an item and it has not yet been labelled and/or processed as ‘out of stock’, we will contact you directly to discuss how you would like your order to be handled and how soon we can get it out to you.

Aftercare:

Please ensure that you follow all the correct aftercare advice as instructed by your professional. Our aftercare and maintenance advice is available online

 Social Media/Promotions:

Social Media/Email Replies: All messages and customer queries that come in via any of our social media platforms will be actioned within 24-48 hours. All messages and emails that come in via email will be actioned within 24-48 hours Monday-Friday. If your query is urgent, please contact us via mobile on 0863643516.

Shipping Cost:

A flat rate of €6.00 is charged on all orders. If your order is delayed, please use the link provided to track your parcel. A shipping number will be sent to you once your order is fulfilled.

Delivery:

We endeavour to ship orders 1-2 days after the order has been placed. Please Note: Public Holidays or events e.g. Black Friday weekend, Cyber Monday, Christmas etc. please allow an extra time.

Delayed/Lost Parcels/Tracking Orders:

 Once we have dispatched your items, it is the responsibility of the courier or the postal service to deliver the item(s). Please use the tracking number provided, to track your order. Ensure you provide the correct address, contact details and Eircode. This way the courier will be able to contact you. We cannot be held responsible for the loss or delay of your package.

Return/Shipping Policy & Damaged Goods:

Please notify us at Vivi’s Beauty Secret in writing or via email (mysecret@vivisecret.ie) with pictures showing the issue within 14 days from the time of purchase (as per our return policy). We will accept returned item(s) provided that it has not been opened and that it still remains in its original packaging. We offer a 14 day return policy which starts from the day that you place your order. Unfortunately, refunds cannot be given on hair extensions. (Human Hair Clipins, HD Fibre Clipins, HD Fibre Ponytails and our Professional Hair Extensions) once they have been opened and have been removed from their original packaging. We cannot exchange hair for hygiene reasons this includes our Human Hair Clipins, HD Fibre Clipins & HD Fibre Ponytails. If you need to exchange an item i.e. shampoo, conditioner etc., we can do so provided that the product has not been opened or used and still remains in its original packaging. Please do not send us a return without contacting us first and use sturdy, secure packaging when sending us back your return. Please enclose your packing slip that was included in your original order so we can identify the order along with the order information. To return your product you should mail your product to: Vivi’s Beauty Secret, 38, Mary Street, Dungarvan, Co.Waterford X35CV99. You will be responsible for the payment of your own shipping costs. Upon receipt of your returned items, you will be refunded to your debit or credit card the relevant amount provided the outlined criteria has been met in full.

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Return/Shipping Policy & Damaged Goods:

Please notify us at Vivi’s Beauty Secret in writing or via email (mysecret@vivisecret.ie) with pictures showing the issue within 14 days from the time of purchase (as per our return policy). We will accept returned item(s) provided that it has not been opened and that it still remains in its original packaging. We offer a 14 day return policy which starts from the day that you place your order. Unfortunately, refunds cannot be given on hair extensions. (Human Hair Clipins, HD Fibre Clipins, HD Fibre Ponytails and our Professional Hair Extensions) once they have been opened and have been removed from their original packaging. We cannot exchange hair for hygiene reasons this includes our Human Hair Clipins, HD Fibre Clipins & HD Fibre Ponytails. If you need to exchange an item i.e. shampoo, conditioner etc., we can do so provided that the product has not been opened or used and still remains in its original packaging. Please do not send us a return without contacting us first and use sturdy, secure packaging when sending us back your return. Please enclose your packing slip that was included in your original order so we can identify the order along with the order information. To return your product you should mail your product to: Vivi’s Beauty Secret, 38, Mary Street, Dungarvan, Co.Waterford X35CV99. You will be responsible for the payment of your own shipping costs. Upon receipt of your returned items, you will be refunded to your debit or credit card the relevant amount provided the outlined criteria has been met in full.

Refunds:

We are unable to offer refunds on any of our Hair Extensions for hygiene reasons once the hair has been opened and removed from its packaging

 Online: We accept Visa, Mastercard, Maestro, & Amex,   Instore: We also accept cash and card.

Privacy Policy:

The customer/client information that we have within our database is reserved for internal use only. We do not sell this information to anybody, it is kept strictly and confidentially private. You also have the ability and the right to modify this information at any time by logging on to your account.