Return/Shipping Policy & Damaged Goods:
Please notify us at Vivi’s Beauty Secret in writing or via email (mysecret@vivisecret.ie) with pictures showing the issue within 14 days from the time of purchase (as per our return policy). We will accept returned item(s) provided that it has not been opened and that it still remains in its original packaging. We offer a 14 day return policy which starts from the day that you place your order. Unfortunately, refunds cannot be given on hair extensions. (Human Hair Clipins, HD Fibre Clipins, HD Fibre Ponytails and our Professional Hair Extensions) once they have been opened and have been removed from their original packaging. We cannot exchange hair for hygiene reasons this includes our Human Hair Clipins, HD Fibre Clipins & HD Fibre Ponytails. If you need to exchange an item i.e. shampoo, conditioner etc., we can do so provided that the product has not been opened or used and still remains in its original packaging. Please do not send us a return without contacting us first and use sturdy, secure packaging when sending us back your return. Please enclose your packing slip that was included in your original order so we can identify the order along with the order information. To return your product you should mail your product to: Vivi’s Beauty Secret, 38, Mary Street, Dungarvan, Co.Waterford X35CV99. You will be responsible for the payment of your own shipping costs. Upon receipt of your returned items, you will be refunded to your debit or credit card the relevant amount provided the outlined criteria has been met in full.
Refunds:
We are unable to offer refunds on any of our Hair Extensions for hygiene reasons once the hair has been opened and removed from its packaging